Introductory Spanish for Credit Union Professionals Certificate

The Introductory Spanish for Credit Union Professionals Certificate is a 9-credit undergraduate program designed for frontline employees serving Spanish-speaking members. Through three sequential online courses, participants build practical skills in customer interactions, financial terminology, and cross-cultural engagement. Combining asynchronous content with live practice sessions, the program emphasizes speaking proficiency, cultural sensitivity, and trust-building strategies. Learners prepare for ALTA language assessment and gain tools to support inclusive, responsive service within credit union environments. Completion of this certificate strengthens employee capacity to contribute to a culture of belonging and service excellence.

Program Outcomes:

Students will be able to

• Develop introductory communication skills in greetings, assistance inquiries, and basic dialogues essential for exchanges and transactions

• Obtain a beginning-level certificate as assessed by the ALTA language exam. We recommend a level of 4-5 on the ALTA language assessment for finance.

• Identify and describe cultural factors that influence personal finance decisions.

• Develop and implement communication strategies that foster trust, cultural sensitivity, and understanding and support confidence and financial literacy in financial transactions.

• Apply developing skills in credit union customer service interactions.

• Demonstrate confidence in cultivating cultures of belonging, trust, and hospitality.